Refund Policy

1. General Policy

At Gamesnchips.com, we strive to provide high-quality products and excellent customer service. Due to the nature of our products and the personalized shipping arrangements made via WhatsApp, our refund policy is handled on a case-by-case basis.

2. Contact Us for Refund Requests

If you are not satisfied with your purchase and wish to request a refund, please contact us via WhatsApp at +65 93800 196. We will discuss your specific situation and determine the appropriate course of action.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately with photographic evidence.

Incorrect Products: If you receive a product different from what you ordered, please contact us immediately.

Other Circumstances: In exceptional circumstances, we may consider refunds on a case-by-case basis.

4. Non-Refundable Items

Certain items may not be eligible for refunds, including:

Items that have been used or damaged by the customer.
Items returned without prior contact via WhatsApp.
Customized or personalized items.

5. Refund Process

If a refund is approved, we will discuss the refund process via WhatsApp. Refunds will be issued using the original payment method, or an alternative method if agreed upon.

6. Shipping Costs

Shipping costs are non-refundable, unless the return is due to our error (e.g., damaged or incorrect product).

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post the updated policy on our website.

8. Contact Us

For any refund-related questions, please contact us via WhatsApp at +65 93800 196.